Reading, October 27 2009 – MEI was awarded the “Most Effective Customer Support” award on October 6 during the gala held by the Balkan Entertainment and Gaming Expo in Sofia, Bulgaria.
“We are very appreciative of this distinguished honor,” said Mark Greenawalt, Vice President – Gaming – Europe and Africa. “MEI takes tremendous pride in both our products and service. This award is something our whole team can share – providing superior customer service is a reflection of our entire organization.
Service encompasses so many functions. Those responsible are both visible to the customer and working diligently behind the scenes: highly trained customer service associates, responsive technical support, logistics experts, quality and manufacturing are all part of a larger equation. This award will only drive us to perform better and our goal remains to continue exceeding our customers ‘expectations.”
It was the second time the organizers of BEGE expo gave their Awards to people and companies with special merit in the gaming industry. BEGE Awards categories were selected by a group of industry experts and operators who participated in a survey.
The judging panel considered all submitted entries and after evaluation of the companies, services and new products. The judging panel included leading professionals and experts in the Gaming and Entertainment Industry, representatives from the tourist and branch organizations in the field, journalists, and representatives from the main sponsors of the event. Winners were selected by many criteria, including innovation, originality, as well as operator and player benefits. The official ceremony took place on the second day of BEGE & EEGS 2009 in Palms Merkur Casino, in Best Western hotel, Sofia.
About MEI Today, MEI systems are relied upon for more than 2 billion transactions per week in over 100 countries. The company developed the first electronic coin mechanism in the 1960s followed by the first electronic non-contact bill acceptor, and more recently the vending management system. Today MEI has the largest worldwide installed base of unattended payment mechanisms. In 2007, MEI reached a milestone of selling more than four million bill acceptors and five million coin mechanisms worldwide. Its products are in widespread use in the vending, soft drink, gaming, amusement, transportation, retail, and kiosk markets. For more information on MEI and its products, visit www.meigroup.com or call 1-800-345-8215 in US (please refer to our website for various international telephone numbers).